Soloop Support
Contact Soloop at suoyi2022@gmail.com.
The recording is silent or playback is quiet
Check Soloop's microphone permission in system settings. Make a short test recording, save it and tap Play recording. Check media volume and the current output shown in Playback. If you contact support, include the device model, system version, app version and the message shown on screen. You do not need to send the recording.
An Apple Watch recording has not arrived
Make sure the Watch and iPhone are paired and connected. On iPhone, go to Settings → Apple Watch transfers to check for an error or tap Retry pending imports.
Offline transcription is unavailable
Check the selected transcription language in the recording details or in Settings → Transcription. Available offline models depend on your device. You can still enter or edit a transcript manually.
Restore a purchase
Use the Apple Account that made the original purchase. In Soloop, go to Settings → Purchases and restore → Restore purchases. This requires an App Store connection.
使用帮助
联系即录：suoyi2022@gmail.com。
没有录到声音或听不到回放
在系统设置检查即录的麦克风权限。录制一条短测试录音，保存后在录音详情点击播放。确认媒体音量与当前输出设备。联系支持时提供设备型号、系统及应用版本和界面提示即可。
手表录音还没到手机
让配对的 iPhone 和 Apple Watch 重新连接。在 iPhone 的「设置 → 手表接收」检查错误提示，也可点「重试待导入文件」。待传记录会在收到导入回执后清理。
本机转写不可用
在「设置 → 转写」核对默认转写语言。也可在单条录音详情选择本次转写语言。离线模型不可用时，可以手工编辑逐字稿。若你选择配置在线转写服务，发送前请核对服务地址。
恢复购买
使用原购买所用的 Apple 账户，在「设置 → 购买与恢复购买」选择「恢复购买」。购买与恢复依赖 App Store 连接。